Over 200 people gathered last night at Preservation Park in downtown Oakland, California, for a spirited town hall with the Federal Communications Commission’s new chairman, Tom Wheeler. The event, titled “Oakland Voices: A Town Hall on Our Right to Communicate,” offered attendees a rare chance to shape the direction of the country’s new FCC administration. Wheeler, who assumed leadership of the FCC in November, seemed receptive, taking vigorous notes and pausing occasionally to listen intently to the speakers.

The event, which was hosted by Voices for Internet Freedom, a network that advocates for Internet access and freedom in communities of color, allotted speaking time for about thirty audience members. Community members, advocates and leaders spoke directly to the Chairman, raising concerns about everything from Lifeline eligibility for people without Social Security numbers to the low broadband Internet capacity of local libraries.

One speaker, Karen Gonzalez, described the exorbitant rates she pays to stay in touch with her son who was sentenced to twenty years in prison as a 17-year-old in 2010. She choked back tears as she explained that her son is now serving his sentence in a state prison fourteen hours away from their home. Though he is still in California, the family must pay costly phone bills to stay in touch with him.

“Our phone conversations mean everything to us,” she said. “To date, we’ve paid over $3,900 toward Global Tel*Link surcharges and long-distance calls to stay in touch with our son. He has sixteen more years to go, which will average out at $20,800 in phone bill charges we are expected to pay in order to remain in contact with him.”

Teresa Favuzzi, executive director of the California Foundation for Independent Living Centers, stressed the importance of programs designed to make the Internet more accessible to the disabled community. Favuzzi decried the high unemployment rate for people with disabilities, which stands at 12.3 percent—nearly twice as high as the rate for able-bodied people, according to the Bureau of Labor Statistics’s November 2013 report. She highlighted that people with disabilities need affordable access to high-speed Internet and wireless applications that increase accessibility in order to live independently.

“We can no longer expect to find a job, apply for college, choose a health plan, find an apartment or map a public transit route without access to the Internet,” Favuzzi said. “The FCC has the power to impact whether Americans with disabilities will gain equal access to opportunities to live, learn, earn and thrive in this new digital revolution.”

The chairman listened to a range of other concerns from the audience, including media representation of the poor and media ownership. At one point, a speaker criticized the chairman for his work in the wireless industry and the expansion of wireless networks, saying they cause brain tumors. The group protested the event outside of the building and passed out stickers with the QR code for their website.

Beyond addressing the country’s complex communications challenges, the town hall meeting also offered an early glimpse into the values and character that will shape Wheeler’s administration. At the beginning of his remarks, Wheeler was proud to point out that, now in his third month as chairman, he has yet to make an appearance in Washington, DC. He said he wanted to send a message to the country that his administration is rooted in the lived realities of people outside Capitol Hill.

“What empowered me is that I was a typical Washington player,” said the chairman, who made a career as a telecommunications lobbyist. “My new job and new responsibility is to learn by listening, to take in the kinds of data points and information and passion that I heard tonight and say, ‘OK, what are you going to do about it?’”

The chairman directly commented on a few key policy issues, including the country’s telephone transition from copper-based networks to Internet Protocol, which is commonly referred to as the “IP transition.” He criticized companies that argue that the country should shed old telephone regulations as companies adopt new Internet-based technologies. Instead, he hopes Internet service companies follow a “network compact” as the country moves to an IP-based telephone system. The network compact, coined by the chairman in a blog post last year, describes four values of communications law—public safety, universal access, competition and consumer protection. The “network compact,” though, has no legal, enforceable value.

“I happen to think it’s important to the growth of these networks,” he said regarding the transition to digital phone technology and the importance of existing regulations. “Why in the world is anybody ever going to subscribe to your service if they can’t make a 911 call? Why is somebody ever going to subscribe if preferential treatment is given to someone else?”

Wheeler was particularly touched by Gonzalez’s story of the financial hardships of staying in touch with her son in prison. He praised former FCC Commissioner Mignon Clyburn’s order, issued in August, which capped interstate prison phone calls to twenty-five cents per minute and banned extra fees for using a debit or calling card. Just a month after the order was issued, Securus and other prison phone industry companies announced they would file a lawsuit against the Commission over the “below-cost” new rates.

“I’m never going to forget [Gonzalez’s] story,” he said. “I’m glad I was here tonight because I’m carrying that story with me. I get telephone calls from sheriffs saying, ‘You’re doing terrible things because without this cross-subsidy made on the back of prisoners, we can’t afford to pay for uniforms.’ That was wrong, and Mignon Clyburn attacked it and we’re going to stand firm in the Court of Appeal.”

Wheeler also plugged one of his first acts as chairman—ending proposed rule changes that would have relaxed cross-ownership restrictions so companies could merge more easily. He also said his administration would “do things differently” when it comes to “shell companies,” that is, broadcast companies that evade the FCC’s ownership rules through local marketing agreements. Through those agreements, a local broadcast station might only own the broadcast license, but a larger company owns everything else from the reporters to camera equipment.

Steven Renderos, a national organizer with the Center for Media Justice, which co-hosted the event, called the town hall meeting a unique opportunity, when the Beltway wall thins just enough for “people to speak directly to power.”

“These events connect the issues to stories that matter,” he said. “It’s powerful to build that story so when [Wheeler] is across the table from a sheriff or a prison phone company, he remembers these stories. That’s what this is about.”

At the end of the event, Wheeler was presented with a “gift” of signed petitions from people across the country requesting future public town hall–style events with the entire commission. Though the commission is not scheduled to attend another town hall meeting in the near future, the chairman’s warm reception last night bodes well for that possibility.

Read more from Leticia Miranda about the regulation fight around Internet-based telephone service here.